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Information
Technology Infrastructure Library
The
Information Technology Infrastructure Library is an international
standard in IT Services Management. It combines a set of best
practices and a framework in which to manage the growth of the IT
system in an organisation. IT Service Management focuses on the people,
the processes & the technology issues that IT organisations face.
It is targeted at CIOs and IT directors/managers/service
providers.
How can your
organisation benefit from meeting these standards?
The
guidance from IRIL can reduce costs, improve productivity,
increase customer satisfaction, and serve to demonstrate an
organisation's commitment to following best practises. More
detailed definition.
Available
qualifications
Foundation
Certificate
Practitioner's Certificate
Manager's Certificate
As the name suggests these are acquired at increasing levels of the organisation structure. The first provides a basic in the
terminology, the second requires a keen understanding of the
subject and the Manager's Certificate is for those who need to
manage ITIL based solutions. Each requires the passing of an
examination which examination is offered by various bodies. ITIL
Training Institutes.
Other
Standards: ISO
9000 | ISO
17799
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